Yes, you can!!

Fully unused/unspent Paid credit packages can be refunded upon request.

It's important to remember, however, that USED/SPENT credits will not be refunded. Please keep this in mind BEFORE you start bidding.


We also run an offer for all new users only called "Bids Back". This offer automatically awards you the same amount of FREE (these have no value as Earned Discount) Credits as the amount of Paid Credits you originally purchased, up to the maximum of 500. To qualify for this offer, you must be a new user, you must not have won anything with the Credits you purchased, and you must let your Credit balance reach zero. The FREE "Bids Back" Credits will then be automatically added to your balance within 24 hours.


For example, you sign up to MadBid and you buy a 350 Credits package. Each Credit will have a paid value, and the amount of Earned Discount you have will rise as you use these Credits to bid. If you run out of Credits before the Auction closes (and you haven't won any other Auction), you'll find 350 Free Credits will be automatically added to your Account within 24 hours. You can also use these to bid. However your Earned Discount will not rise as these Credits do not have a paid value.


"Bids Back" is not a refund of the money spent to purchase these Credits. The money paid is not refundable and can only be used on the MadBid.com site to buy a product from our Shop. "Bids Back" gives you the opportunity to win for a second time. For more information, see our 
tutorial video here.


IMPORTANT: Credits purchased with Earned discount have 0 value


NOTE: any purchase older than 90 days CAN take up to 30 days to process


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